STORE POLICY

CUSTOMER CARE

At D'Boss Hair, we are dedicated to providing exceptional customer care and ensuring a positive shopping experience for our valued customers. Please familiarize yourself with our Customer Care Policy to understand how we prioritize your satisfaction.

​

1. Communication: We believe in open and transparent communication. Our customer care team is here to assist you with any inquiries, concerns, or feedback. Contact us via email at d@dbosshair.com or by phone at 248-856-8025.

2. Response Time: We are committed to responding to your inquiries promptly. Our goal is to acknowledge and address your queries within 4-6 hours during regular business hours.

3. Order Tracking: Stay informed about your order with our order tracking service. You will receive updates on the status of your order, and our team is available to assist with any tracking-related questions.

4. Returns and Exchanges: Your satisfaction is our priority. Review our return and refund policy on our website.  

5. Product Quality Guarantee: D;Boss Hair stands behind the quality of our products. If you encounter any issues with your purchase, please reach out to our customer care team, and we will work to find a satisfactory solution.

6. Privacy and Security: Your personal information is handled with the utmost care. Refer to our Privacy Policy for details on how we collect, use, and protect your data.

7. Feedback and Improvement: We value your feedback as it helps us enhance our products and services. Share your thoughts with us, and we'll strive to continually improve.

8. Accessibility: D'Boss Hair is committed to accessibility. If you have any specific needs or requirements, please let us know, and we will do our best to accommodate them.

Thank you for choosing D'Boss Hair. We appreciate your trust, and our customer care team is here to ensure your experience with us is exceptional.

PRIVACY & SAFETY

At D'Boss Hair, we are committed to protecting your privacy and ensuring the security of your personal information. Please read the following Privacy Policy to understand how we collect, use, and safeguard your data.

1. Information We Collect: We may collect personal information, including but not limited to your name, email address, and purchase history when you interact with D'Boss Hair through our online store.

2. Use of Collected Information: Your information will only be used for the following purposes:

• Sending relevant emails and marketing information.

• Improving our products and services.

• Processing transactions and delivering purchased items.

3. Data Security: We prioritize the security of your personal information and implement appropriate measures to protect it from unauthorized access, disclosure, alteration, and destruction.

4. No Sharing with Third Parties: We assure you that we will not share, sell, or disclose your personal information to third parties unless required by law or with your explicit consent.

5. Opt-Out: You have the option to opt-out of receiving marketing communications from us. Simply use the unsubscribe link provided in our emails.

6. Cookies: We may use cookies to enhance your browsing experience on our website. You can adjust your browser settings to refuse cookies, but this may limit certain features.

7. Changes to Privacy Policy: We reserve the right to update and modify this Privacy Policy. Any changes will be effective immediately upon posting on our website.

By interacting with D'Boss Hair, you agree to the terms outlined in this Privacy Policy. If you have any questions or concerns, please contact us at d@dbosshair.com.

Thank you for trusting D'Boss Hair with your information. Your privacy is our priority.